Strategy, M&A, Partnerships Superpower: Great with Excel/PowerPoint. Fun fact: Assigns tasks at the speed of thought, His to-do list has a to-do list, No one has ever seen the bottom.
Fadi Dawood
President / Integrator
Fadi Dawood
Operations, Execution, EOS Superpower: Stands between the chaos of frontline teams and the panic of leadership, Absorbs both, Reflects neither. Fun fact: Can negotiate with the most difficult suppliers using nothing but a calm tone and a very long email trail.
Michelle Martin
Operations Manager
Michelle Martin
HR, Banking & Accounting Superpower: Can sense a broken Excel formula from another floor. Fun fact: Walks into any room and instantly sees 3 bottlenecks, and one guy who's definitely not following the SOP, Always the same guy.
Fun fact: Can make a half-empty pipeline look "really healthy actually" to anyone.
Tom Benson
VP of Biz Dev.
Tom Benson
Sales, GTS, Telarus
Superpower: Can make his dad jokes go viral.
Fun fact: Knows exactly how low they can go before the leadership has an aneurysm, Goes there anyway.
Lukho Kavie
Inside Channel Manager
Lukho Kavie
Emails and Calls and Tom
Superpower: Always Losing her belongings.
Fun fact: She hate cats.
Jennifer DeVera
Project Manager
Jennifer DeVera
Set-up and Installation scheduling.
Superpower: Can update SF with one hand while on a call, and eating lunch, Simultaneously.
Fun fact: Can sense when one tiny task is secretly blocking 14 other tasks before anyone else.
Bassit Khan
Customer Success Associate
Bassit Khan
Customers, Calls and CAM
Superpower: High on life!
Fun fact: Can sound enthusiastic, and delighted to help on the 47th call of the day about the same issue they have answered 47 times this week.
Keith Madden
Channel Manager
Keith Madden
Sales and Fortinet
Superpower: Can change the direction of a call with his looks.
Fun fact: Has passed through all five stages of CRM grief — denial, anger, bargaining, depression, and finally a grudging functional acceptance.
Joey Holland
Channel Manager
Joey Holland
Sales
Superpower: Making things work even when there is absolutely no plan.
Fun fact: I have 2 Jobs, Run 2 501c3's, Own 2 Businesses, Have Two Kids (Boys 15 and 13), and 2 German Shepards.
Bill Mckee
Porting Specialist
Bill Mckee
Carriers, Number Porting
Superpower: Having the power of good luck.
Fun fact: adopted a pair of Spring adores who were rejected by their puppy mill after a fire ant attack on them.
Patience Kadenge
Customer Success Associate
Patience Kadenge
Customer Success Associate
Superpower: Knows within the first 11 words of a chat whether this is going to a supervisor.
Fun fact: Even on a voice call, the smile is physically audible.
Technical Operations & Support:
Gus Staudt
Director of Network Operations & Support
Gus Staudt
Connectivity and Support
Superpower: Coffee Illusionist, I can make a full mug disappear within seconds.
Fun fact: When I drinking Mate, or Chimarrão as we call in my region, I can do anything twice as fast.
Michael Parmly
Director of Voice & Software Engineering
Michael Parmly
Porting and troubleshooting
Superpower: Sarcasm.
Fun fact: Got my degree in Computers before there was an IBM PC.
Rod Knutson
Service Manager
Rod Knutson
Installations, towers and trucks
Superpower: Has every tool needed for any situation in a bag that defies the laws of physics.
Fun fact: Knows what is above every ceiling tile before lifting it, Asbestos, mystery pipes, and someone else's regret.
Alex Vargas
Network Support Specialist
Alex Vargas
Support and rebooting routers
Superpower: Turning "Have you tried rebooting it?" into a permanent fix.
Fun fact: I willingly get punched in the face three times a week for fun (boxing ).
Juan Guillen
System & Escalation Engineer
Juan Guillen
Support
Superpower: Can run on coffee alone for up to 4 days (this has already been proven).
Fun fact: Used to have a 450cc motorcycle, until he learned that you can also fly without wings.
Jon Badgett
VoIP & System Engineer
Jon Badgett
Setup and Support
Superpower: I am a super dad.
Fun fact: I can play five different instruments.
Steve Hill
VoIP Support Specialist
Steve Hill
Voice and Troubleshooting
Superpower: I can make it look like McDonald's is calling you from Japan.
Fun fact: I DJ on the side for fun.
Willian Weber
Senior Network Engineer
Willian Weber
Network traffic and support
Superpower: Can see network traffic flowing through the air like The Matrix.
Fun fact: Feels latency spikes in their bones before any monitoring tool catches it.
Ray Howe
Senior Voice Engineer
Ray Howe
System support
Superpower: Have forced a dog and multiple cats to live together in the same house.
Fun fact: Have not lived without at least 4 cats in the house for the last 25 years.
Joe Case
Voice Onboarding Specialist
Joe Case
Onboarding and support
Superpower: Able to spot an out of level object with a single glance and yet completely miss somebody's new haircut.
Fun fact: Life is better when Lived.
Shepard Haines
Software Developer
Shepard Haines
Coding
Superpower: The Ultimate Reader.
Fun fact: Has skydived multiple times.
Cory Doetsch
Field Technician
Cory Doetsch
Installations
Superpower: Can walk into any home and instantly recall the exact same wall layout and cable routing nightmare.
Fun fact: I bring an identical twin and love to swim.
Umer Ehsan
Salesforce Developer
Umer Ehsan
Salesforce and Salesforce
Superpower: Sandbox. Production. Lunch, All at once. Fun fact: Walks into a meeting and immediately sees 6 years of accumulated technical debt floating above the org like a dark cloud.
Corporate Operations:
Ebrahim Abdullah
Director of Marketing
Ebrahim Abdullah
Brand, campaigns, content
Superpower: Can receive a creative brief that says "make it pop, keep it professional, fun but serious, short but detailed“.
Fun fact: Can survive Round 14 of feedback without visibly crying.
Fathima Govender
Accounting Specialist
Fathima Govender
Accounting Specialist
Superpower: Is completely unshakeable during an audit.
Fun fact: Knows the books are off before running a single report.