April 24, 2025
In the enterprise networking environment, a stable internet circuit isn’t a luxury— it’s a necessity.
Starlink has certainly made waves by bringing high-speed, low-latency LEO satellite internet to underserved areas, but when it comes to meeting the demands of enterprise environments, Starlink’s standard capabilities don’t hit the mark for enterprise users.
If your business operations rely on:
…then what you need isn’t just fast Starlink internet— you need enterprise-grade Starlink.
And unfortunately, Starlink’s business offering just won’t be able to deliver the goods.
That’s where third party Managed Service Providers (MSPs)– like us at Metro Wireless– who are official Starlink partners, step in.
Imagine your Starlink business internet goes down during a big launch— and your only option is a support chatbot. That’s the reality with Starlink. Their chat- and email- only support model just doesn’t cut it when time-sensitive issues arise.
Anecdotally, we’ve heard that Starlink’s business email support can take up to 72 hours to get a response– that just won’t cut it for enterprise users.
On the flip side, authorized Starlink partners like Metro Wireless offer 24/7/365 access to real, U.S.-based support staff.
The average time to reach a human when you dial in? Just 30 seconds. Because in a crisis, you don’t want a bot or auto generated email response— you want a human who knows how to fix things fast.
There are also material differences in Starlink’s uptime and network availability performance versus what we offer enterprise Starlink users at Metro Wireless.
Said differently, business Starlink doesn’t offer redundancy or performance guarantees. If a satellite goes offline or the network gets congested, your business simply has to deal with it.
We at Metro Wireless take a different approach. With carrier redundancy, if one connection fails, another steps in seamlessly— keeping your business online without missing a beat.
We accomplish this via Peplink’s speedfusion technology, which is their SD-WAN offering.
See an example from one of our deployments below. If this client’s Starlink connection goes down (e.g., network outage, dish failure, dish obstruction such as snow on dish), they’ll instantly failover to the T-Mobile 5G cellular connection.
Then, when the Starlnk connection becomes available for usage again, our SD-WAN instantly failsback to the Starlink circuit.
Oh, you’re aware we can deliver multple Static IPs over this solution, right? Even under failover scenarios, the Public Static IPs blocks stay the same.
Managing multiple Starlink installations means dealing with each site separately. That’s a headache for IT teams and leads to inefficiencies and frankly just pain.
Via Peplink InControl, we solve this with a single-pane-of-glass dashboard that gives IT teams full visibility and control across all locations— no matter how many. It’s streamlined, intuitive, and efficient.
Below is an example of a multi-site client who uses a single-sign on to access their cloud portal to view every single one of their deployments.
Without proper insights, managing your network becomes a guessing game.
Don’t get us wrong, we absolutely love Starlink’s raw dish performance! However, Starlink provides little diagnostics or performance metrics via their own portal.
Whereas, we at Metro Wireless deliver detailed, real-time analytics and regularly scheduled account reviews. A humble brag, we keep our average client an average of 5+ years. Welcome to the family, can you pass the mashed potatoes?
You’ll always know how your network performs, where improvements can be made, and how to future-proof your connectivity.
In the screenshots below, we showcase just some of the charts and KPIs we can monitor and routinely test for clients. This is enormously helpful when we need to troubleshoot problem sites for our clients.
If your organization has multiple departments or locations, tracking internet expenses can be a nightmare with Starlink’s simple invoicing model.
Metro Wireless offers cost center invoicing, making it easy to allocate budgets, track usage, and ensure financial transparency across your entire organization. We also eliminate the risk for cost overruns via our bonded Starlink + 5G solution.
Let’s be clear— Starlink is revolutionary. It’s a fantastic solution for rural residents, digital nomads, or remote field operations that need proper connectivity.
But if you're an enterprise that cannot afford downtime, Starlink alone won’t cut it.
With us, you can have all the Starlink benefits and count on:
We deliver the white-glove service that modern enterprises truly need.
✅ Yes, if you:
❌ No, if you:
When your business depends on rock-solid connectivity, you can't afford to take chances.
Metro Wireless doesn’t just provide internet— it delivers confidence. We like to say we deploy ‘unbreakable internet’.
Shameless plug:
Here's the best part. Metro Wireless is an official Starlink Solution Provider. With hundreds of sites deployed and managed both in and outside the U.S., we combine the best of both worlds— next-gen satellite access with enterprise-grade support, management, and reliability.
Contact us today at sales@metrowireless.com and experience the future of seamless connectivity.
Tyler Hoffman
CEO
Tyler Hoffman serves as the owner and CEO of Metro Wireless, a Detroit-MI based company that delivers better commercial connectivity via wireless solutions to a national client base. He lives in Detroit, and holds an MBA from Kellogg @ Northwestern University, and a BBA from Ross @ University of Michigan. His guilty pleasures include craft beer and horror films.
